Terms of Service

1. Agreement

These Terms of Service govern your access to and use of MailLogic.io, including the website, dashboard, email forwarding, SMTP sending, API sending, DNS verification, logging, and billing features. By using MailLogic, you agree to these Terms.

2. Accounts

You are responsible for maintaining access to the Google account or other authentication method used to sign in, protecting credentials and API keys, and keeping account and billing information accurate. Activity under your account is your responsibility.

3. Domain Control

You may only configure domains, addresses, DNS records, forwarding destinations, and sending identities that you are authorized to use. MailLogic may require DNS verification, payment verification, and other checks before enabling SMTP or API sending.

4. Acceptable Use

You may not use MailLogic for spam, unsolicited bulk email, phishing, credential theft, malware, fraud, harassment, illegal content, deceptive sender identities, unauthorized relay, domain impersonation, reputation abuse, or activity that harms MailLogic, recipients, networks, or third parties.

5. Email Sending and Deliverability

MailLogic provides tools for domain email forwarding and sending, but we do not guarantee inbox placement, delivery to every recipient, reputation outcomes, or uninterrupted acceptance by third-party providers. You are responsible for lawful sending, recipient consent, list hygiene, bounce handling, complaint rates, and compliance with email provider requirements.

6. Abuse Enforcement

We may throttle, suspend, disable, delete, or terminate accounts, domains, SMTP access, API keys, forwarding routes, or messages if we believe there is abuse, risk, legal exposure, payment failure, policy violation, or harm to deliverability or infrastructure. We may rely on internal logs, user reports, provider feedback, blocklists, reputation services, and security signals.

7. Billing

Paid features are billed through Stripe. Subscription access, plan limits, renewals, failed payments, cancellations, taxes, and billing details may be handled by Stripe and reflected in the MailLogic dashboard.

Cancellation and subscription refunds. You may cancel your paid subscription through Billing. Cancellation takes effect immediately once processed. MailLogic calculates any refund for the current billing period using the smaller of (a) the proportion of the billing period remaining and (b) the proportion of your included SMTP sending allowance remaining unused. This means the refund depends on both elapsed time and SMTP usage, and may be zero if the included allowance has been fully used.

The calculation uses the refundable amount attributable to your current-period subscription payment, accounting for discounts, taxes, and prior refunds. Subscription refunds are rounded down to the smallest currency unit. The same calculation applies to the outgoing subscription when a paid-plan change takes effect. Purchased SMTP credits are settled separately as described below.

Billing displays the proposed subscription refund before confirmation. The amount may change as time passes or usage and payment information change. Active sends with reserved credits must finish before cancellation or a plan change can be confirmed. Refunds are processed through Stripe to the original payment method; receipt of funds depends on payment processing and your financial institution.

Except for refunds described in these Terms, required by applicable law, or expressly approved by MailLogic, fees are non-refundable.

Paid customers may voluntarily purchase additional SMTP credits through Billing. Automatic SMTP top-up is disabled by default. If you enable it, you authorize MailLogic to make future off-session charges to your saved payment method when a complete send requires more credits than are available. Enabling automatic top-up does not create an immediate charge. Disabling it prevents new automatic purchases, although a durable purchase already initiated before it was disabled may still complete. Manual purchases remain available independently. Purchased-credit charges use the active subscription's billing currency.

Included SMTP allowance is used first, followed by purchased credits in FIFO purchase order. Unused purchased SMTP credits roll over while you remain on the same paid plan. When a plan change or cancellation takes effect, unused purchased SMTP credits from the outgoing plan are removed and their remaining value is proportionally refunded to the original payment. For each effective transition, MailLogic adds the exact remaining values of the eligible purchases and rounds the aggregate up to the smallest currency unit before attributing the refund among those purchases. No settlement occurs merely because a plan change is scheduled. If payment for a manual credit Checkout completes only after its purchase plan has ended, no credits are granted and that purchase is refunded in full.

8. Service Changes

We may change, limit, suspend, or discontinue parts of MailLogic at any time. We may also adjust plans, limits, features, pricing, abuse controls, and technical requirements as needed to protect service quality and infrastructure.

9. Privacy

Our Privacy Policy explains how we collect and use information. By using MailLogic, you also agree to the practices described in the Privacy Policy.

10. Third-Party Services

MailLogic depends on third-party services such as authentication providers, cloud infrastructure, DNS providers, payment processors, mail systems, and monitoring tools. We are not responsible for third-party outages, policies, fees, data handling, or account actions.

11. Disclaimers

MailLogic is provided on an "as is" and "as available" basis. To the maximum extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, deliverability, and error-free operation.

12. Limitation of Liability

To the maximum extent allowed by law, MailLogic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, reputation, data, messages, business, or goodwill arising from use of the service.

13. Termination

You may stop using MailLogic at any time. To end a paid subscription, cancel it through Billing; cancellation and refunds are governed by Section 7. We may suspend or terminate access if you violate these Terms, fail to pay, create risk, or use the service in a way that may harm users, recipients, infrastructure, deliverability, or third parties.

14. Changes to These Terms

We may update these Terms as the service changes. The effective date above shows when this page was last updated. Continued use of MailLogic after changes means you accept the updated Terms.

15. Contact

Questions about these Terms can be sent to [email protected].